Shipping policy

1. DELIVERY TIME

"Delivery" shall be understood to have taken place, or the Products shall be considered "delivered", at the moment the Customer or a third party designated by them takes physical possession of the Products.

Deliveries are made to the address provided by the Customer when activating the Subscription Service.

Regarding delivery times, orders will be delivered within a maximum of twenty-four (24) hours from receipt by the carrier.

The carrier will deliver the order to the delivery address designated by the Customer. If the Customer is not present at the designated location at the time of delivery, the carrier will hold the order and make a second delivery attempt on the next business day, except during peak production periods for the carrier.

If the Customer is not present at the designated location at the time of the second delivery attempt — or, where applicable, after the first delivery attempt during carrier peak production periods — the order will be destroyed, and the Customer will lose the right to receive the Order as well as any form of compensation. Likewise, no credit or refund will be issued under any circumstances for an undelivered order where the failure to deliver is solely attributable to the Customer.

Orders will not be delivered on Mondays or public holidays.

If for any reason Tiny Riots is unable to meet the expected delivery date, the Customer will be informed and delivery will take place on the immediately following day.

To ensure correct receipt of the product and to maintain the cold chain, please note that Tiny Riots only ships within mainland Spain and the Balearic Islands, ensuring that the product is always delivered in the best possible conditions.

2. SHIPPING COSTS

Tiny Riots will charge the following amounts for shipping:

  • A flat rate of €5.99 per shipment will apply.
  • For remote or hard-to-access areas, a surcharge of €3.30 per shipment will apply.

In all cases, the shipping costs will be displayed at the time of placing the order and entering the delivery address.