Refund policy

Tiny Riots will only issue a refund in cases where there is direct liability on the part of the company, that is, when the delivery failure is solely and exclusively attributable to the company, or when the products delivered are in poor condition due to a handling error on the part of the company, and not due to improper storage by the Customer. Refunds will be limited to the price of the products in poor condition, not the total order amount.

In this regard, the Customer may choose between a proportional reduction of the subscription price already paid or, where applicable, a reduction in the price of the next subscription.

Only in cases where the Customer has received the product and finds that it is not in optimal condition may they contact Tiny Riots through the contact form or via the following email address: hola@tinyriots.es

The Customer must report the issue within a maximum of twenty-four (24) hours of receiving the product and provide images (of the product, packaging and labelling) that evidence the situation, indicating the issue observed. Tiny Riots may request additional information in order to verify the incident and analyse what occurred.